FAQS

FAQ 

 

How do I know the dress will fit me? 

Fitting appointments can be made in Canberra prior to booking a dress. For interstate customers we will happily discuss any sizing concerns or queries via phone or email, but try our best to describe the exact fit of the dress on our site.

 How do I hire my dress?

Pick the dress that you want to hire from our online wardrobe and select the dates you require the dress to confirm availability.

Pay online via PayPal, Credit Card

Then you will receive your dress via express post on the date specified.

Alternatively make an appointment to come and choose a dress from our Canberra wardrobe and pick up same day or arrange another date for collection

Paypal, credit cards and exact cash accepted in Canberra.

Return

Simply place the dress in the return satchel provided and post it back via post office (for tracking purposes) or contact us to drop it off at our Canberra Wardrobe.

How much is shipping? 

Shipping is $30 flat rate and includes the return satchel.

Who cleans the dress after its used?

We do! Just return it and our team of professional cleaners will dry clean the dress for you.

 Oops, I damaged the dress! What now?

Contact us immediately, please do not try to fix the dress yourself. If the dress is damaged beyond repair or the dress is lost, we will charge up to 100% of the RRP of the garment - but never more. If it's a small stain or rip, then we may attempt to repair it - repair costs to be charged at management’s discretion.